Summary T&Cs

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This document is intended as a brief summary of our 100% SLA with compensation, and is not legally binding. Click above to return to the full SLA delivered as part of our T&Cs in PDF format.

This SLA applies only to services advertised with a "100% SLA", currently our Enterprise dedicated servers and colocation.

Compensation Levels


No credit is claimable when the downtime is due to scheduled maintenance, where we cannot confirm the outage, or is caused by your own fault, negligence or delays in executing reasonable instructions we provide you with.


In order to claim compensation, you must submit a support ticket with your claim within 7 days from the start of the outage.

Compensation granted to you will be in credit form only, for use against future charges from us; we do not grant cash refunds.

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